At Micro Smart, we'd like to help you resolve a purchase problem
as quickly and easily as possible. Provided you meet the terms and
conditions listed below. You may make an exchange or return. Please
note that NOT ALL items are covered by our returns
policy. You may return your purchased products within 14 days of
the invoice date. After 14 days, or if you need Technical Support,
Warranty information, Product Manuals or Repair Locations please
contact the manufacturer directly. We recommend that you read the
complete returns policy before you make your purchase online.
General Policies
- All products to be returned must be sent within 14 days of
the invoice date, 100% complete, in “AS BRAND NEW”
condition, and must include original packing material, user
manuals, blank warranty cards, UPC codes and all accessories
provided by the manufacturer.
- Shipping and handling charges are NOT refundable. All returns
must include a Return Merchandise Authorization (RMA) number.
No returns or credits will be accepted and cannot be processed
without authorized RMA number issue by Micro Smart.
- All RMA must be requested within 14 days of the invoice date.
Thereafter, all sales are final. A minimum of 15% restocking
fee will be charged for any authorized return merchandise.
- Please do not send MANUALS or ACCESSORIES
with any repair warranty items. Micro Smart is not
responsible for missing MANUALS or
ACCESSORIES when the items are ship back to you.
- If the returned package is missing any of the manufacturers
supplied accessories or there is obvious damage or visible
wear and tear to the unit, Micro Smart reserves the right
to refuse the return.
Please Note: No returns will be accepted if the
manufacturer’s box and/or packaging material is missing.
- The returned package must be received within 5 business days
of the RMA issue date.
- All products are sold with their respective manufacturer’s
warranties. Please note that warranty periods and services vary
by manufacturer and product.
- When returning products, we strongly recommend the use of
a carrier that can track packages. You also assume responsibility
for insuring the returned item.
- Please provide the following information when calling or emailing
for an RMA number: customer name, invoice number, serial number
and the nature of the problem.
- 30 days warranty for CPU's. No credit issued for CPU or memory.
Exceptions to Micro Smart Return Policy
To ensure the most efficient processing of your return, please note
that sales on certain manufacturers’ products are final.
Any products that are exceptions to our regular return policy are
clearly marked on the "Returns" tab of their respective
detailed information page, and cannot be returned to Micro Smart.
Please contact the manufacturer for repairs or replacements of these
items.
All Other Hardware Products
- May be exchanged or returned within 14 days of the invoice
date. Thereafter, all sales are final.
- Credit will not be given on printers, fax machines, build-to-order
items, and special orders for any reason. However, exchanges
will be allowed if requested within 14 days of the invoice date.
- Please remove all installed ink or toner cartridges prior
to repackaging your printer for return. Cartridges left installed
during shipping can seriously damage the printer, in which case
credit cannot be given. Contain these removed cartridges in
either their original packing or a securable plastic bag.
All Software Products
- Unopened software can be exchanged within 14 days of the invoice
date.
- Opened software will not be accepted for return.
Discontinued Products
Micro Smart will offer specially priced items that have been discontinued
by the manufacturer from time to time. These items, clearly marked
as discontinued, are not eligible for return or exchange.
Clearance Items
Clearance items are either discontinued by the manufacturer or we
no longer carry them in stock, PLEASE NOTE ALL CLEARANCE PRODUCTS
(INCLUDING REFURBISHED, NEW AND OPEN BOX ITEMS) PURCHASED FROM MICRO
SMART OR ITS AFFILIATE WEB SITE CANNOT BE RETURNED.
Requesting a Product Return
You can choose any of these convenient methods:
First Method
Second Method
After receiving your RMA number, write your RMA number legibly on
the return label and return the entire package to:
Micro Smart Inc.
Attn: Returns Center (RMA Number:_____)
3602 Kennedy Road
South Plainfield, NJ 07080
Crediting to Your Account
Credit will be issued within 2 - 3 business days of receiving your
returned product. All refunds for credit will be issued to the credit
card account that appears on the original invoice. Shipping and
handling fees are non-refundable. Please note that your financial
institution may take up to 10 additional days from the date we issue
the credit to post it to your actual account. Questions regarding
this should be directed to your financial institution. When returning
an item paid for by check or money order, a refund check will be
mailed to you within 5 - 10 business days from the time we receive
your return.
Changes to the RMA Policy
Micro Smart may change RMA Policy at any time, without prior
notice. If you access or use our web site after Micro Smart posts
a change, you accept that change. If you do not accept the change,
do not access or use our web site. You should check these terms
and conditions of use periodically.
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